Shipping Policy

At QALI, we work hard to process and deliver your orders as quickly and smoothly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive shipping information or tracking details when available.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, carrier, and other circumstances.

Typical delivery timeframes are:

• United States: Approximately 5–12 business days

• International Orders: Approximately 7–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, QALI may offer promotional free-shipping offers. Any applicable conditions will be displayed on the website or at checkout.

4. Order Tracking

When tracking information is available, it will be provided to you after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

5. Delivery Delays

While we do our best to provide accurate delivery estimates, delays can sometimes occur due to circumstances outside our control, including:

• Carrier delays

• Severe weather

• Holidays or peak shopping periods

• Customs processing

• Incorrect or incomplete address information

• Transportation or logistical issues

QALI is not responsible for delays caused by third-party shipping carriers or circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If you still cannot locate the package, please contact us so we can help you determine the next steps.

QALI is not responsible for packages confirmed as delivered by the shipping carrier, including packages that may have been lost or stolen after delivery.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.

We may request photographs or other information to help us investigate the issue and determine the appropriate solution.

9. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are determined by the destination country's authorities and are not controlled by QALI

Customers are responsible for complying with applicable import requirements in their destination country.

10. Shipping Policy Changes

QALI reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when published.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact QALI through the contact information provided on our website.

Thank you for choosing QALI